“My Experience with Ticketek”- A Conversation
Today, I visited Ticketek Australia’s site to book some tickets to “Disney’s Frozen on Ice” for some family members. The experience went a little like this:
Me: Hey I’d like to buy a ticket for Frozen on Ice please
Ticketek- Ok- here’s a page with some info about that- just select which show you want.
Me: K let’s try this one
Ticketek: Ok- how many adult and concession tickets?
Me: What’s a concession ticket?
Ticketek: Can’t tell you that- just decide if you want one
Me: No seriously
Ticketek: K just go back to that other page and search around a bit
Me: Ok got it, I’ll have 2 adult tickets and 1 concession
Ticketek: Ok- are you a robot?
Me: No
Ticketek: Lol prove it
Me: Ok fine I’ll pick all the pictures of pasta
Ticketek: Your pasta identifying skills are definitely human quality. What do you want to do next?
Me: I want to go to the next page
Ticketek: Lol
Me: Where’s the next button?
Ticketek: I hid it ROFL
Me: Wtf
Ticketek: Ha ha guess you’ll have to start this all again.
Me: Loses will to live, but does it all again anyway
Ticketek: I guess I’ll put a next button in there this time.
Me: Gee thanks
Ticketek: Tell me every detail about you including your pet’s middle name and the size of your left foot. Because it’s all totally relevant to your ticket purchase :D
Me: :|
Ticketek: Ok, everything’s looking good. The tickets you chose have an obstructed view though- that’s all good right?
Me: You have got to be kidding me.
Ticketek: Sucks to be you- guess you’ll have to start again.
Me: Seriously considers trading first born on the black market for tickets to this show as a less painful alternative to dealing with this goddam nightmare of a site, but does the whole process again
Ticketek: K I guess you’d like to pay now
Me: Yep
Ticketek: Hey remember how I made you do all the stuff like 3 times?
Me: Yes…
Ticketek: Well I added the tickets to your cart 3 times, so now you have 9 items in your cart and your total is $1million.
Me: JUST TAKE THE EXTRA ONES OUT OF MY GODDAM CART
Ticketek: I don’t really have a “cart” view, so….
Me: Throws laptop across the room
Also Me: Buys new laptop, clears cache, starts again, wonders what’s happened in the outside world since this all began…
Ticketek: How would you like me to send you your tickets?
Me: Just. Email. Me. The. Bloody. Tickets.
Ticketek: K. Could I get your physical address though?
Me: WTF for?
Ticketek: Just ’cause. Seriously though- give it to me.
Me: FINE
Ticketek: K I emailed you your tickets. Wanna keep in touch?
Me: Sets laptop on fire
